FAQ

An urgent care center provides high-quality medical care for patients with minor illnesses and injuries that are not life-threatening.

Is an urgent care center the same as an emergency room? 

They are similar in that they provide immediate medical care for illnesses and injuries; however, urgent care centers only treat non-life-threatening problems. Emergency rooms are equipped to treat more serious illnesses and injuries like seizures, excessive bleeding, major trauma, obstetric complications, chest pain, etc.

Urgent care centers are equipped to treat and manage certain non-life-threatening injuries and illnesses such as sprains, skin rashes, fractures, infections, etc. Also, if your primary care physician is unavailable to treat common illnesses like a cold and the flu, an urgent care center is a good alternative. 

What are your hours?

Our Medical Doctor has regular office hours from 10 to 3 but also sees patients outside of these hours by appointment.

At this time we are private pay only. We accept cash, checks, and most major credit cards. Payment in full is required at the time of service.

Assessment and treatments from minor illness and injuries including but not limited to:

Treatment of minor fractures, lacerations, and sprains. IV hydration therapy, B-12 injections, cold and flu treatment, ear and eye infection, food poisoning, burns, and gynecological exams. 

In the Il Galeone mall on Pastor Diaz (Main St.) in the heart of Jaco.

We require all patients to wear masks and we take temperatures before any further contact is made. Only patients are allowed in the clinic. We do not allow family or friends to wait in our lobby.

Does your staff speak English?

Yes, our Medical Doctor and most of the staff speak perfect English.

Yes, we specialize in on-site concierge service.

Yes, we are available 24 hours a day and can generally get to a patient's side within an hour.

Yes, we are a General Medicine practice and see many local patients on a regular basis.

You may be charged the minimum office visit fee of 25,000 Colones or about $45.00 depending on the circumstance.  If the medical provider has examined you and determined another form of treatment is necessary (emergency room or specialist), even when we are unable to treat the condition, you will be charged for the office visit. 

We highly encourage a check-in time and on extra busy days, we may only accept patients who have check-in times. Though we do accept walk-in patients, the wait tends to be longer compared to that of patients with check-in time as they have priority over walk-in patients. Schedule your check-in time to help expedite your wait.

Generally, urgent care centers are considerably less expensive than an emergency room visit.